Effective Date: [01/19/2026]
At IE Auto Locksmith / Inland Empire Auto Solutions (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you contact us, use our services, or communicate with us by phone, text message (SMS), or through our website.
1. Information We Collect
We may collect the following types of personal information:
Name
Phone number
Email address
Vehicle information (make, model, year, key type)
Service location (city or ZIP code)
Call recordings and SMS message content (when applicable)
Any information you voluntarily provide during calls, texts, or service inquiries
2. How We Use Personal Information
We use personal information for the following purposes:
To respond to service inquiries and provide locksmith services
To schedule, confirm, and complete service appointments
To send service-related communications such as appointment confirmations, arrival updates, and follow-ups
To provide customer support and respond to questions
To improve our services and internal operations
To request feedback or reviews after service completion
3. SMS Text Messaging & Consent
By providing your phone number and opting in, you consent to receive SMS messages from us related to your inquiry or service. These messages may include appointment updates, service follow-ups, or responses to missed calls.
SMS consent is not shared with third parties or affiliates.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP.
4. Information Sharing
We do not sell or rent your personal information.
We may share personal information only in the following limited circumstances:
With service providers or platforms that help us operate our business (such as phone, messaging, or scheduling systems), strictly for business operations
When required by law, legal process, or to protect our rights
All third parties are required to protect your information and use it only for authorized purposes.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.
6. Your Privacy Rights
You may request to:
Access the personal information we have about you
Correct inaccurate information
Opt out of future communications
To make a request, please contact us using the information below.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
IE Auto Locksmith / Inland Empire Auto Solutions
📞 Phone: 951-444-9355
📧 Email: Jose@ieautosolutions.com